Pre Christmas Sale! Order Now! Code:XMAS10

FAQ

Below is a list of commonly asked questions and answers to help you understand more about our products, Proceedures, Policy, and business.

SHIPPING QUESTIONS:

  • How long does it take to make and ship my mermaid tail?
  • How will my order ship and how can I track it?
  • When my order is ready how will it ship?
  • Can I change where I want my package to be shipped after my order was placed?
  • Do you ship Internationally?
  • What do I do if my product arrived damaged?
  • What do I do if my package got lost in the mail?

MERMAID TAIL, MONOFIN, and GENERAL QUESTIONS:

  • Do the mermaid tails come with a Monofin inside?
  • What is a monofin ? Why do I need one?
  • How do I know what monofin is right for me?
  • What if my tail gets a hole in it?
  • Do you have a physical retail store in Miami?
  • Do you stock all your Fabric/ Tail Colors?
  • Are the tails walkable?
  • How do I know what size to order?
  • What if my daughter falls in between sizes?
  • Do I need to send measurements?

ORDERS & RETURNS:

  • Can I return my mermaid tail or swimsuit?
  • Can I exchange my products?
  • How do I refund my order?
  • What kind of warranty do you offer?
  • What is your policy on returns, and refunds?
If you stil have questions please give us a call: 305-316-9881